Frequently Asked Questions

Below you'll find answers to the most common questions you may have on Collexa. If you still can't find the answer you're looking for, just contact us to info@collexa.ai!

1. What is the purpose of a collaborative book?

A collaborative book allows friends, family, and colleagues to contribute their unique stories and memories, creating a personalized book for milestone events like birthdays, weddings, retirements, memorials, and more.

2. How does the story submission process work?

The process is simple! Once the main author starts a book, they receive a shareable link for co-authors. Co-authors use this link to submit their stories, which are seamlessly compiled into a beautiful digital or print book.

3. Is there a limit to the number of co-authors or submissions per book?

Nope! There's no limit to the number of co-authors or submissions. However, each book has a maximum of 200 pages.

4. Can we include photos with our stories?

Absolutely! Adding photographs can enrich your stories and add a personal touch to your book.

5. How long does it take to produce the book after all stories are submitted?

Print production typically takes 1 to 3 weeks after receiving all submissions. Digital versions are ready instantly.

6. Are there options for the book's design and layout?

Yes, we offer three distinct book designs. Choose the one that best suits your needs.

7. How does the author ensure the quality of the stories?

Collexa's AI helps craft beautiful stories effortlessly. The main author reviews all submitted stories to ensure quality.

8. What are the costs involved in creating a book?

Costs vary based on the number of pages and the chosen design. The final price will be provided at checkout.

9. Can we have the book delivered to multiple addresses?

Yes, we can ship books to multiple addresses worldwide. Bulk order discounts are available.

10. What if we need help during the process?

Our customer service team is here to help! Reach out to us at info@collexa.ai for any assistance.

11. What is Collexa's return policy?

Your satisfaction means everything to us! If you're not completely happy with your Collexa purchase, you can request a full refund within 30 days, as long as no books have been printed. Once a book is printed, it cannot be returned or exchanged. For more details, see all of the terms here. If you need assistance or would like to request a refund, please contact our support team.