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At Collexa, we strive to create meaningful, personalized storybooks that bring joy to you and your loved ones. We want you to be fully satisfied with your purchase. If for any reason you're not happy with your experience, we're here to help with our 30-day refund policy.
You are eligible for a full refund within 30 days of your original purchase, as long as no books have been printed. Since each book is custom-made, once printing has begun, the sale becomes final, and the book cannot be returned or exchanged. This is to ensure that every storybook is as unique and special as the memories it holds.
If you have any concerns or would like to request a refund before printing, simply email our support team at info@collexa.ai, and we will assist you through the process. We are dedicated to making sure your journey with Collexa is smooth and enjoyable.